Digital transformation is the incorporation of computer-based technologies into an organization’s products, processes and strategies. Organizations undertake digital transformation to better engage and serve their workforce and customers and thus improve their ability to compete.

Often large in scope, a digital transformation initiative can require an examination and reinvention of all facets of an organization, from supply chains and workflows, to employee skill sets and org charts, to customer interactions and value proposition to stakeholders.

Successful digital transformations yield ongoing business benefits: Digital technologies and processes enable organizations to adeptly respond to customer demands in the present and as demands evolve. Digital transformation also builds the infrastructure and skills required for taking advantage of fast-evolving technologies that could confer a competitive advantage. .